Frequently asked questions

click on the items to learn more
Roadwarrior
  1. What is Viscosity?
  2. Why did I receive a registration notice from Viscosity?
  3. What about Viscosity updates?
  4. I see two connect options, udp and tcp. Which do I use?
  5. What about Reliable and Fast?
  6. What is Badconn?
  7. Should I have all connection types active at the same time?
  8. If I use a public Wifi service, how does your service help?
  9. I have both Ethernet and Wifi available, should I use them both?
  10. Will you send me an email when it's time to renew? Will you automatically recharge my card?
  11. Do I have to login to Road Warrior every time I connect? The Client ID and password are a lot of numbers.
  12. When I browse the Internet, at home or when traveling, do I need to do something to be on secure VPN?
  13. You state on your website that the software can be installed on an unlimited number of computers. Does that mean that simultaneous usage of access data is possible and allowed?
  14. I have a question regarding the 25GB of traffic per month. I am sorry but I do not know how much traffic this represents.
  15. What happens and how much does it cost if Road Warrior customers exceed the traffic amount of 25 GB?
  16. Do you optionally offer either port forwarding or individual IP addresses? Are the individual IPs static between the connections? On the other hand, do you offer dynamic IP addresses, as well, if wished?
  17. Does Cryptohippie work via a satellite internet connection? Are there any latency issues?
  18. Can individuals contract for more traffic per month if they need it?
  19. Does Cryptohippie use software or a combination of software and hardware?
Using our Service
  1. The web sites I surf are coming up in German (or Dutch), but I don't read German. What do I do about this?
  2. How do I know if I'm operating/browsing securely? What indications will I
  3. What browser do you recommend?
  4. Do I still need a firewall?
  5. Should I reject all cookies? Do you filter them out?
  6. Do you protect mobile devices using IOS (Apple) or Windows Mobile?
  7. Will I have to log in every time I visit a frequent site because it no longer can collect cookies?
  8. Will I be able to view youtube videos with ease?
  9. Will Javascript have to be disabled?
  10. Does having the browser remember my login credentials affect my security?
  11. Do I include the dashes when I enter the Client ID and password?
  12. Can I reset my password?
  13. Can your service be used without a proprietary software client?
  14. Which way is there for customers not to use your DNS server, if wished?
General Product Questions
  1. Cryptohippie seems to have a higher yearly cost than many of their competitors.
  2. When one takes more security measures on line, it often comes with a price. The price is convenience. Is it so with your service as well?
  3. What payment methods do you offer?
  4. What data do customers have to give you to use your service (name, address, e-mail, phone number, etc.)?
  5. What access methods do you support (OpenVPN, IPSec, PPTP/MPPE)? If OpenVPN, what operating systems do you offer pre-configured clients for?
  6. What is the industry standard?
  7. If the government launched a full frontal assault against Cryptohippie and seized all of their assets, would my information ever be in jeopardy?
Browser Configuration
  1. How can I set my browser to remember passwords?
  2. I’m having trouble getting Firefox to remember my Client ID and Password. What should I do?
E-Mail and Instant Messaging
  1. Am I correct that I get a free email account at Cryptogroup.net?
  2. How do I setup my Cryptogroup email account?
  3. How does Cryptogroup protect my email?
  4. How do I get PGP or GnuPG?
  5. How much space is allocated to my Cryptogroup mail account?
  6. Can I setup Cryptogroup email to keep the messages on my computer, rather than your server?
  7. Am I correct that I have access to an encrypted chat system?
  8. How do I setup my chat account?
Logging and Blocking
  1. Do you retain IP addresses or other session logs (IP addresses, time, user names...) when using your service, and what exactly and for how long?
  2. How do you make sure what is logged on your servers? Do you maintain them yourselves?
  3. Do you take further effort to ensure anonymization of your clients, for example, do all users surf under the same IP address?
  4. Under what circumstances data would have to be revealed to authorities in your country?
  5. What types of session logs do you keep?
  6. Is your anonymization access limited to web traffic (HTTP) or other ports or services?
  7. Do you block any specific ports, such as 25 TCP?
  8. Do you run your own DNS server? Who has power over it?
  9. Do you block or plan on blocking certain DNS names for customers? By which cause and rules (for example forced by law or authorities or host)?
  10. Do you block certain requested IP-connections? If yes, why and which kinds?
  11. How long do you log DNS requests?
  12. What data do you log for how long when using the product "secure e-mail account"? Is it available separately or part of RoadWarrior?
Organization and Network
  1. How many servers in what countries do you operate, do you maintain them yourselves?
  2. Which is your base country (because of the applicable data protection law)?
  3. Do you use server cascades, meaning that each connection is passing more than 1 server?
  4. How is Cryptohippie.net related to Cryptohippie.com? Who does what?
  5. How many hops are in the Cryptohippie VPN?









Roadwarrior
  1. What is Viscosity?
    Viscosity is a program that we pay for; it makes installation easier for our users (you).
  2. Why did I receive a registration notice from Viscosity?
    30 days after installation, the Viscosity connection program will ask you to register. You can find the license information by logging into your account information, here: https://secure.cryptohippie.com/login.php.
    You will find a box on the first page that lets you create a license, please copy and paste the data exactly as shown into the Viscosity registration window.
  3. What about Viscosity updates?
    There are issues with the current Windows version of the Viscosity connection software.
    Please DO NOT update Viscosity if such an update is offered since it will break your system.
  4. I see two connect options, udp and tcp. Which do I use?
    Either one will work, but UDP is slightly faster.
  5. What about Reliable and Fast?
    They are actually the same as tcp and udp, mentioned above.
  6. What is Badconn?
    That's a special connection type we created for old satellite systems and other very difficult connections. Don't use it unless you really have to.
  7. Should I have all connection types active at the same time?
    No, you should use one only.
  8. If I use a public Wifi service, how does your service help?
    When you connect to the wifi service (at a Starbucks, or whatever), then connect to us, all your traffic will be passing through a strongly encrypted connection. The wiretapper next door can't read your traffic. All your surfing exits our network in OUR name, and with OUR contact info. Unless you tell them, no one will know that it comes from you. (Exceptions to the above if the NSA is willing to spend ten million dollars finding you.)
  9. I have both Ethernet and Wifi available, should I use them both?
    No. You may use either one, but not both simultaneously.
  10. Will you send me an email when it's time to renew? Will you automatically recharge my card?
    No, we won't do either of those things. A few weeks before your account expires, a red RENEW button will appear on your Accounts page: https://secure.cryptohippie.com/login.php.
  11. Do I have to login to Road Warrior every time I connect? The Client ID and password are a lot of numbers.
    Yes, you do. We suggest that you have your browser remember the login data; it makes things much simpler.
  12. When I browse the Internet, at home or when traveling, do I need to do something to be on secure VPN?
    Once you connect to our network and login, you are protected. There is nothing else necessary. You can do everything as you normally do.
  13. You state on your website that the software can be installed on an unlimited number of computers. Does that mean that simultaneous usage of access data is possible and allowed?
    Yes. You can install and use RoadWarrior from multiple computers. All connections would then be accounted under your account and traffic being deducted.
    However, our Viscosity installation software will only work on one operating system: Mac or Windows or Linux – but not all of them. If you want to use multiple operating systems, you'll have to use our old installation process.
  14. I have a question regarding the 25GB of traffic per month. I am sorry but I do not know how much traffic this represents.
    25GB is equivalent to about 7,000 songs or 10 million emails. So, you are not likely to go over the limit.
  15. What happens and how much does it cost if Road Warrior customers exceed the traffic amount of 25 GB?
    Most of the time nothing happens because we roll over traffic between accounts. If use is much higher we offer the customer to either pay for over-traffic (1 EU/GB currently) or to shorten their contract accordingly (2 days per GB of over-traffic).
  16. Do you optionally offer either port forwarding or individual IP addresses? Are the individual IPs static between the connections? On the other hand, do you offer dynamic IP addresses, as well, if wished?
    We do not offer port forwarding or client-specific IP addresses within our consumer products. Our enterprise products can optionally be equipped with incoming gateway functionality and client-specific outgoing IP addresses.
  17. Does Cryptohippie work via a satellite internet connection? Are there any latency issues?
    The answer is "yes" and "no." It strongly depends on both the type of satellite connection and the specific product you use. For Road Warrior accounts, most satellite connections will work given that they have a latency below 2 seconds (which is the case for Thurya and similar). Our CryptoRouters work much better with satellite, up to latencies of about 10 seconds and disconnects of up to 2 minutes. It is important that the connection allows full IP streams (many satellite connections are only allowing streams to their proxies).
  18. Can individuals contract for more traffic per month if they need it?
    No. However, if you go over consistently, we’ll just shorten your account accordingly. (This happens very rarely and we’re not interested in ‘nickel and diming’ our customers.)
  19. Does Cryptohippie use software or a combination of software and hardware?
    Road Warrior is software only.
Using our Service
  1. The web sites I surf are coming up in German (or Dutch), but I don't read German. What do I do about this?
    The sites are coming up in German because that's where they think you are... which is good. And solving this is usually simple:
    Look around the sites for a choice to click on a British or American flag. Other times there will be a link. At Google, for example, there is a small link that says "google.com in English". On Yahoo, there is a small link that read "Yahoo.com".
    On the rare occasions where neither of the above apply, you can change the url: Where you see ".de", change it to .com or .us, then hit enter.
  2. How do I know if I'm operating/browsing securely? What indications will I
    have? If you look at the bottom on the login page, or almost all pages at our site, you'll see your status. Also, if you go to a site that senses your location, such as Google, you'll probably see that they think you're in Germany or the Netherlands (the locations of most of our exit nodes).
  3. What browser do you recommend?
    Any browser will work just fine with our system, but we recommend the Firefox browser. We also recommend that if you are running Firefox, you go to the TOOLS menu, then choose ADD-ONS, then EXTENSIONS, then search for "noscript". Install this. It will forbid Java as a default, and allow you to turn it on as required.
    You should also get the “Better Privacy” extension for Firefox.
  4. Do I still need a firewall?
    Yes, you should have one. But, please do NOT use McAfee or Kaspersky, they are known not to work with VPN privacy systems.
  5. Should I reject all cookies? Do you filter them out?
    We do not filter cookies or in any way filter or modify data streams your computer makes or requests. We do only change the protocol information on the IP-layer.
    The thing we suggest is that you set your browser to purge cookies and cache on quit, or that you use private browsing available in modern browsers. The problem with filtering cookies as data travels through our system is twofold:
    1. We could not access the contents of your data streams, even if we wanted. So we cannot change the contents, including cookies.
    2. Filtering out all cookies would drastically reduce usability of websites. Many websites require cookies for session-tracking and authentication.
    So, your best choice (in our opinion), is to purge cookies after you leave any site that concerns you, or have them universally deleted every time you close your browser. (Most browsers have a setting for this.)
  6. Do you protect mobile devices using IOS (Apple) or Windows Mobile?
    Not yet, but stay tuned. :)
  7. Will I have to log in every time I visit a frequent site because it no longer can collect cookies?
    No. We don’t scan your traffic, so we don’t filter out cookies, etc. We recommend that you set your browser to delete them on closing, but that’s your choice.
  8. Will I be able to view youtube videos with ease?
    Mostly. Some have geo-restrictions, and they may be hidden from you. Download speed will also be reduced a bit.
  9. Will Javascript have to be disabled?
    That's your choice. We don’t watch your traffic. We recommend the NoScript extension for Firefox.
  10. Does having the browser remember my login credentials affect my security?
    No. The Cryptohippie network does not not correlate traffic details with your login details. At worst, someone could use your account without authorization.
  11. Do I include the dashes when I enter the Client ID and password?
    Yes, the dashes should always remain in.
  12. Can I reset my password?
    Yes, but you can't set it to anything you like. Our system will generate new passwords for you.
    And, if you do reset your password, you'll end up with two passwords: One for your account information and another for logging on to the network.
  13. Can your service be used without a proprietary software client?
    Road Warrior: Yes.
    Enterprise products: No. Requires hardware appliances that run partially proprietary software.
  14. Which way is there for customers not to use your DNS server, if wished?
    We force DNS traffic to our own servers to prevent DNS leaks that can break anonymity. Users are free to use non-standard ports for DNS if they want.
General Product Questions
  1. Cryptohippie seems to have a higher yearly cost than many of their competitors.
    Right, those competitors operate single-hop proxies, which are cheaper to operate and far less secure.
  2. When one takes more security measures on line, it often comes with a price. The price is convenience. Is it so with your service as well?
    Yes. A multi-jurisdictional VPN like ours will definitely slow you down. Usually it’s not that much, but if you live for ever-faster speeds, you’ll have to make a choice.
  3. What payment methods do you offer?
    Credit card, SWIFT, US check, money order or cash, Bitcoin, Pecunix, Liberty Reserve, gold or silver coins.
  4. What data do customers have to give you to use your service (name, address, e-mail, phone number, etc.)?
    For our Road Warrior product no data is mandatory. However, we prefer to have an email address so we can contact you for support. For some enterprise products we require IDs.
  5. What access methods do you support (OpenVPN, IPSec, PPTP/MPPE)? If OpenVPN, what operating systems do you offer pre-configured clients for?
    Consumer products: OpenVPN, IPSec/L2TP
    Enterprise products: OpenVPN, IPSEC/GRE, IPSec/L2TP, PPP over MIX, OpenVPN over MIX.
    OpenVPN preconfigurations: Ubuntu Linux, Windows (XP,Vista), Mac OS 10.4+
  6. What is the industry standard?
    There isn't one. We’re out here on the frontier. So far as we know, all of our competitors are simple, single-hop proxies, which stopped being a secure technology five or ten years ago.
  7. If the government launched a full frontal assault against Cryptohippie and seized all of their assets, would my information ever be in jeopardy?
    Not really. Sessions are encrypted with ephemeral keys, so they would vanish fast, and the sessions aren’t associated with IDs or meat-space identifiers. They could, of course, grab our bank records and find out who has paid via credit card, but it would stop there – that info is not associated with use data. I suppose they could try to lock us in cages, but there really wouldn't be much that we could tell them. They could, however, cause us to close-up. That would be the more likely attack vector.
Browser Configuration
  1. How can I set my browser to remember passwords?
    For Safari:
    1. Open Safari
    2. In the menu, click on Safari -> Preferences
    3. In the new window, click the "autofill"-tab
    4. Enable "AutoFill web forms: User names and passwords"
    5. Close the preferences window and close Safari.
    6. Reopen Safari. On the first login to our website you
    7. will be asked if you want to store the password.
    For Internet Explorer:
    TOOLS >> INTERNET OPTIONS >> CONTENT >> AUTO-COMPLETE

    For Firefox:
    TOOLS >> OPTIONS >> PRIVACY >> REMEMBER SEARCH & FORM HISTORY
  2. I’m having trouble getting Firefox to remember my Client ID and Password. What should I do?
    1. Go to the preferences/options for Firefox.
    2. Select the "Security Tab"
    3. Make sure that "Remember passwords for sites" is activated/selected.
    4. Click "Exceptions" below "Passwords". A new window opens: "Passwords for the following sites will not be saved".
    5. Make sure that "secure.cryptohippie.com" is not in that list.
    6. Close all preferences and log into our site again.
    7. Firefox will ask you if it should store the password. Answer "Yes".
    8. Subsequent logins to our site will then work with pre-filled fields.
E-Mail and Instant Messaging
  1. Am I correct that I get a free email account at Cryptogroup.net?
    Yes, all Road Warrior subscribers are entitled to a secure email account on the Cryptogroup server.
  2. How do I setup my Cryptogroup email account?
    1. Login to your account information here: https://secure.cryptohippie.com/login.php
    2. Click on MAIL/IM.
    3. Play the video you find there and follow along with the instructions. Go slowly and remember that you can pause, rewind or replay the video.
  3. How does Cryptogroup protect my email?
    Cryptogroup mail, aside from being on a very secure, encrypted server, etc., strips all of your personal information from your emails. Then everything between you and the far end of our network is encrypted. This protection, however, does not extend all the way to your recipients. If we encrypted the last link to your recipient, they wouldn't be able to read it. (They would see gibberish.) Your email will be coming out of a 'black hole,' but that last link exposes you to some extent. For full email protection, the recipient must cooperate with you in one of two ways:
    1. Become a member of our network. This is best, since everything will then stay inside our network and no one will know that you communicated with the other person.
    2. Encrypt the email text. To do that, you would use PGP or GnuPG.
  4. How do I get PGP or GnuPG?
    PGP Corp. sells a nice personal encryption program (which comes with support) for under $100. You should also have no trouble finding the free GnuPG software (which does not come with support). Both are easy to operate, after the first few times.
    One caveat: If you buy the PGP program, make sure you turn off all the extra features. PGP Corp. is trying to sell a “complete email solution.” That's probably not what you want. Turn off all the extras and just use the encryption.
  5. How much space is allocated to my Cryptogroup mail account?
    1000 MB.
  6. Can I setup Cryptogroup email to keep the messages on your server only, rather than my computer?
    You can. Go to TOOLS >> ACCOUNT SETTINGS. Choose "Synchronization & Storage". Then, Uncheck "Keep messages on this computer".
  7. Am I correct that I have access to an encrypted chat system?
    Yes, all Road Warrior subscribers do.
  8. How do I setup my chat account?
    First, you must have a chat program. We recommend Adium or Pidgin. But, any XMPP chat client is fine. Then:
    1. Login to your account information here: https://secure.cryptohippie.com/login.php
    2. Click on MAIL/IM.
    3. Use the settings you find on this page for your chat client.
Logging and Blocking
  1. Do you retain IP addresses or other session logs (IP addresses, time, user names...) when using your service, and what exactly and for how long?
    For Road Warrior accounts we only account for traffic. This happens without logging or storing any IP addresses. The accounting is done with a session time precision of 24 hours only, without doing session counts.
  2. How do you make sure what is logged on your servers? Do you maintain them yourselves?
    Our servers are located in secure, professional data centers and are maintained by operators working under contract with us.
  3. Do you take further effort to ensure anonymization of your clients, for example, do all users surf under the same IP address?
    We use several methods:
    1. IP addresses are used by many sessions at the same time. All IP addresses within a cascade are shared by all users on the cascade.
    2. Entry and exit gateways are usually operated by different legal entities and usually (but not in every case) are located in different jurisdictions.
    3. We multiplex connections between entry and exit gateways.
    4. We mix packets between entry and exit gateways.
    5. Internode encryption.
    6. Jurisdiction aware exit node allocation.
    7. VPN-termination never done on entry node.
  4. Under what circumstances data would have to be revealed to authorities in your country?
    It would require at least two subpoenas in two jurisdictions. It would also require the session to be still active.
  5. What types of session logs do you keep?
    For Road Warrior accounts, traffic logs include only the total amount of traffic per day per user account. No other information is stored. For Enterprise products there are no traffic or session logs.
    User names are not connected with network data, authentication keys or similar. However, email-addresses for optional incoming email service can in some cases be connected to payment data.
    User data is only available to our sales companies, not to network companies. Network data is not available to sales companies. Data is not stored on the same servers.
  6. Is your anonymization access limited to web traffic (HTTP) or other ports or services?
    No.
  7. Do you block any specific ports, such as 25 TCP?
    Not by default. But we retain the right to block certain ports or route them via protocol-specific gateways. For example, SMTP traffic will always take a special route different from all other traffic.
  8. Do you run your own DNS server? Who has power over it?
    Yes, we run our own and use direct resolving.
  9. Do you block or plan on blocking certain DNS names for customers? By which cause and rules (for example forced by law or authorities or host)?
    No. We do however redirect NXDOMAIN to blackrouted IP to prevent certain kinds of leaks over DNS.
  10. Do you block certain requested IP-connections? If yes, why and which kinds?
    None by default. Should the owner of an IP request blocking we will usually comply, such as in cases of DDoS, cracking attempts and fraud. These blocks are usually temporary.
    Under certain circumstances (massive seeding) we temporarily block specific BT-trackers if we receive DMCA notices or equivalent. Currently no IP is blocked.
  11. How long do you log DNS requests?
    We don't log DNS requests.
  12. What data do you log for how long when using the product "secure e-mail account"? Is it available separately or part of RoadWarrior?
    We do not log data on the secure email. However, outgoing mail through our smarthost is "tagged" by a cryptographic proof so that we can identify spammers (and shut down their accounts). It is currently NOT available as a stand-alone product.
Organization and Network
  1. How many servers in what countries do you operate, do you maintain them yourselves?
    Our Road Warrior network currently consists of over a dozen servers in multiple cascades. We also operate an undisclosed number of servers and cascades for enterprise clients. All server administration is audited by us.
  2. Which is your base country (because of the applicable data protection law)?
    Various parts of our operations are distributed over companies in various jurisdictions. Panama is the main country of network operations, USA and Switzerland are customer services and contact. We also have technical services in Germany.
  3. Do you use server cascades, meaning that each connection is passing more than 1 server?
    Yes.
  4. How is Cryptohippie.net related to Cryptohippie.com? Who does what?
    Cryptohippie.net is our network operator. It's registered and operating from Panama. Cryptohippie.com is one of two sales companies. It is responsible for customer contact, authentication, and support. Dot-.com has no influence on network operations, it only authenticates users. Dot-net has no access to customer records.
  5. How many hops are in the Cryptohippie VPN?
    2 multi-jurisdictional hops or more, depending.

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